Shipping | Return | Privacy
Our Shipping Policy For Handling Time: In-stock items are shipped within 1 business day.
Standard Shipping Services:
- Domestic – USPS Priority or UPS Ground
- International – USPS Priority International
Special Shipping Services: Please contact us for expedited shipping, hold for pickup and other special arrangements.
Returns: To be eligible for return, items must be unused and in the same condition as you received them. Within 10 days of receiving your order, please contact us at Info@SkinisterMedical.com. We will be provide you with return mailing instructions and a Return Authorization Number.
Restocking Fees: Please note that certain items are subject to a small restocking fee. For example, for sanitary reasons, silicone hip pads will incur a 15% restocking fee. This information is displayed on the “Returns” tab of the product information page.
Refunds: Once we have received your item, we will inspect it and notify you on the status of your return. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping: Skinister will provide you with a pre-paid mailing label if we made a mistake, or if you received a damaged item. The customer is responsible for return shipping costs for other reasons, including change of mind.
Skinister takes your privacy very seriously. During the checkout process, information is collected strictly for the purposes of fulfilling your orders and providing you with customer service. We do not rent or sell information to other parties.
Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted via a secure payment gateway. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the web address bar.
Newsletter subscriptions are by opt-in only and subscriptions may be canceled at any time. We do not send unsolicited E-mails.